Effective Date
3 May 2025
1. Who We Are
Gifted Hands Home Care is a private domiciliary care provider based in West Sussex, UK.
Contact Details:
Phone: 01403 458894
Email: info@giftedhandshomecare.co.uk
Address: 6 Birches Road, RH12 4NH, Horsham, West Sussex
2. What Personal Data We Collect
We may collect the following types of personal information:
Contact Information: Name, address, phone number, email address
Health and Care Information: Relevant medical or care details if you or someone you represent is receiving services
Website Usage Data: IP address, browser type, pages visited, and time spent on our site (via cookies and analytics tools)
Communication Data: Information shared when you contact us via forms, email, phone or chat services
3. How We Use Your Data
We use your data for the following purposes:
To respond to enquiries or service requests
To assess and deliver appropriate care services
To manage contracts and billing
To improve website functionality and user experience
To comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data based on one or more of the following:
Consent – when you provide permission for specific processing (e.g. newsletter sign-up)
Contract – to provide care services or respond to service-related requests
Legal Obligation – to comply with health and social care regulations
Legitimate Interests – to improve services and ensure safety, unless your rights override these interests
5. Sharing Your Data
We only share your information when necessary, and with appropriate safeguards:
With health professionals, care workers, or regulators (e.g. CQC) involved in your care
With third-party service providers (e.g. IT or software providers) under strict data protection agreements
When legally required, such as for safeguarding concerns or law enforcement requests
We do not sell or rent your personal information to third parties.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, or loss. These include secure data storage, staff training, and access controls.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or regulatory obligations. For care records, this is typically 7 years after the service ends.
8. Your Rights
Under UK GDPR, you have the following rights:
Right to access your personal data
Right to rectification of incorrect data
Right to erasure (“right to be forgotten”) in some circumstances
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time (if applicable)
To exercise any of these rights, contact us at info@giftedhandshomecare.co.uk.
9. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and collect analytics. You can adjust your cookie preferences through your browser settings.
10. Third-Party Links
Our website may contain links to other sites. We are not responsible for their privacy practices. Please read their privacy policies before submitting personal data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date”.
12. Contacting Us
If you have any questions, complaints, or wish to exercise your rights, please contact:
Data Protection Officer
Gifted Hands Home Care
Email: info@giftedhandshomecare.co.uk
Phone: 01403 458894
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.