Absolutely. We will always inform you in advance if there is a change in your regular carer and introduce any new care worker before the visit whenever possible.
Yes, we provide a schedule of carers in advance. If your regular carer is unavailable, we ensure a fully briefed replacement is arranged and that you are notified ahead of time.
We take such concerns very seriously. Please report any issue immediately. We will investigate thoroughly and involve the appropriate authorities if necessary.
We ask for at least 24 hours' notice to cancel a visit. For terminating services, we typically require two weeks’ notice, but we’re flexible depending on your circumstances.
Our standard hourly rate for visiting care starts from £XX per hour (please insert current rate). The exact cost may vary depending on the level of care required and the time of day.
Yes. Weekend, evening, and Bank Holiday care visits are charged at a slightly higher rate due to increased staffing costs. We’ll always let you know these rates in advance.
No. We do not charge additional mileage fees for carers traveling to and from your home. However we do charge a standard rate of 0.45 per mile for any appointments or visits outside your home requested by you.
No. Our carers are equipped with all necessary tools and protective equipment at no extra cost to you. However, if specialist equipment is required for your individual care, we will discuss this with you beforehand.
Yes. Our minimum visit duration is typically 30 minutes, and we ask for a minimum weekly commitment. We'll agree on a personalised care plan with you before starting services.
Yes. You will receive a detailed invoice either weekly or monthly, depending on your preference. Payment can be made via bank transfer or other convenient methods we’ll outline during sign-up.
